Our practice and what to expect
A warm welcome and an understanding ear (link to testimonials)
We appreciate you may not be sure how to start taking positive steps to improve your current circumstances so we offer you a FREE 10 minute telephone consultation to discuss your problem and confirm we feel we can help.
If you wish to arrange a FREE 10 minute telephone consultation please call us on 07340457744
If we are unable to take your call please leave a message and we will get back to you as soon as possible. Alternatively, drop us an email and we can arrange a telephone call at your convenience.
You do not need a referral to make an appointment with Swift. To make an appointment or to arrange a Telephone Consultation please click here or call 07340457744 and leave a brief message.
Whichever method you choose you should receive a confirmation message with all the information you need to keep your appointment. Please read what happens with cancelled appointments.
Your first appointment - a lot of listening (link to our Fee's)
IIt is understandable and perfectly normal to be nervous and to feel apprehensive the first time you meet anyone in new surroundings, but you will likely realise very quickly how easy and rewarding it is to share your problems with us.
Likewise when meeting your psychologist / therapist for the first time you may feel a little uneasy, but hopefully this feeling will pass quickly as you relax and feel comfortable talking through whatever is bothering you.
IIn the first session, we will conduct a thorough assessment of your current life situation, your difficulties, any related factors and history. This is important to enable us to help you in the most effective and efficient way.
You will have the opportunity to ask any questions you may have and, if time permits, we will also generate a plan for your psychological treatment.
Late cancellation (link to our Fee's)
We understand that sometimes things do not always go as planned and it may result in your needing to cancel or reschedule your appointment. If you are unable to make your scheduled appointment we ask that you provide us with at least 48 hours notice. Otherwise a 50% cancellation session fee will apply. Sessions cancelled with less than 24 hours notice or if no notice is received, will be charged at the full amount.
Confidentiality and Honesty
We understand and respect the need for privacy when discussing sensitive matters, however one of our main concerns is ensuring the safety of our clients. Therefore in the rare circumstance that your therapist is concerned that either you are harming yourself, harming someone else or are at risk of being harmed by others, they will need to share their concerns with the most appropriate person. Whenever possible, this will be discussed with you first.
All therapists follow the code of ethics of their professional registering bodies and receive supervision for their practice. All data and records are held confidentially and in accordance with the UK Data Protection Act 1998.
To be treated with respect, understanding and receive guidance
We offer a non-judgmental and respectful environment where our primary goal is to see the resolution of your concerns. You can look forward to an honest approach to guidance that is objective and impartial. We will always take into account your specific, personal situation before providing you with any direction and guidance.